SHIPPING + RETURNS

 
 

SHIPPING TO NEW ZEALAND

FREE shipping for all orders over $99

Flat Rate $7.99 shipping for all other orders

All New Zealand orders are dispatched from Nevé HQ in Queenstown via New Zealand Couriers or Post Haste. We always provide tracking numbers with dispatch confirmation for your peace of mind.

  • Delivery made between 9am-5pm Monday – Friday.

  • South Island expected delivery within 2-6 business days after your order is placed.

  • North Island expected delivery within 3-8 business days after your order is placed.

  • For rural expected delivery within 6-10 days after your order is placed.

 

INTERNATIONAL SHIPPING

If you’re looking to place an international order, please ask about shipping through our ‘Contact’ page or email us at hello@neve.co.nz for a quote.

 

DAMAGED ITEMS

Oh no! If our creations are damaged by the time they reach you or you are unhappy about something, please let us know immediately so we can resolve the issue.

 

ORDER CANCELLATION

Once an order has been made and paid for, you cannot cancel it, unless in a special circumstance and the cancellation is approved by our team.

 

INCORRECT INFORMATION

If you change your address and fail to update your details or post incorrect address information on the Nevé website during checkout, you will be liable for your order being posted to the wrong location. We will not be responsible for any delivery delays which fall outside the control of Nevé or our employees.

 

CUSTOMER SATISFACTION GUARANTEE

We want you to absolutely adore your Nevé purchase. But we understand that buying fragrances online can be challenging, so if you don’t immediately fall in love with your chosen scent, you may return the product within 30 days for an exchange or full credit.

Similarly, if you are having issues with your wood wick candle staying lit and have tried our troubleshooting tricks in the FAQ section, we will happily provide you with an exchange or full credit.

Like anything in nature, each wood wick is unique, so they can be a bit temperamental. All of our wood wicks are made with a natural and untreated wood and vary in thickness and grain. Therefore each Nevé candle will burn a little differently and occasionally wicks don’t perform as well as we’d like. Despite these variances, wood wicks provide a unique burning experience and we think the occasional ‘dud’ wick is worth it for the beautiful soft sounds of a crackling fire.